Thank you for using Riwords, the AI-powered creative content generation tool. We strive to provide you with a seamless and valuable experience. Please take a moment to review our refund policy.
1. Refund Eligibility
We understand that there might be situations where you may wish to request a refund for your Riwords subscription. Refunds are generally considered under the following circumstances:
Subscription Cancellation: You are eligible for a refund within the first 14 days of your subscription if you choose to cancel your subscription.
Unsatisfactory Service: In the event that you are dissatisfied with the quality of the service and can provide a clear explanation of your issues, we may consider a refund.
Billing Errors: If you are accidentally billed twice or experience other billing errors, we will refund the extra charge upon verification.
2. Refund Process
To initiate a refund request, please follow these steps:
Contact Support: Reach out to our customer support team at [email protected] with your refund request. Include a clear explanation of the issue you've encountered or the reason for your request.
Verification: We will review your request and may ask for additional information to verify your claim.
Decision: We will evaluate your request and notify you of our decision within 7 business days.
3. Refund Types
The refund will be processed based on the type of subscription:
Monthly Subscription: If you are requesting a refund for a monthly subscription, you will receive a prorated refund for the unused portion of your subscription period.
Yearly Subscription: If you are requesting a refund for an annual subscription, you will receive a prorated refund for the unused months of your subscription.
4. Non-Refundable Items
Please note that the following items are non-refundable:
Usage: We cannot refund for any AI-generated content that you have already generated and used.
Customization: Any additional charges for customizations are non-refundable.
5. Chargebacks and Disputes
If you initiate a chargeback or dispute with your bank or payment provider before contacting Riwords customer support, we reserve the right to terminate your account, and you may be subject to penalties or fees.
6. Policy Changes
Riwords reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on the Riwords website.
Contact Information
If you have any questions or concerns about this refund policy, please contact us at [email protected].
By using Riwords, you agree to abide by this refund policy. It is your responsibility to review this policy periodically and stay informed of any updates or changes.
Thank you for using Riwords, and we appreciate the opportunity to serve you.